Terms of service

Last Updated: 19th February 2025

Welcome to The Wild Harvest Collective! We’re delighted to provide you with our locally sourced, artisan hampers and curated goods from paddock to plate. By accessing our website, purchasing our products, or engaging with our services, you agree to the following terms and conditions.

1. Acceptance of Terms

By using our website or purchasing our products, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.

2. Products and Availability

• We offer hampers and artisan goods made from locally sourced ingredients and materials.

• Product availability may vary due to seasonal changes or supplier availability.

• We reserve the right to modify or discontinue any product without notice.

3. Orders and Payment

• All prices are listed in [AUD/other currency] and include GST where applicable.

• Orders must be paid in full before dispatch.

• In the event of pricing errors, we reserve the right to cancel orders and issue refunds.

4. Delivery and Shipping

• We deliver Australia-wide. Delivery times may vary depending on location and courier services.

• While we strive to meet delivery timelines, delays beyond our control may occur.

• If your hamper arrives damaged or incomplete, please contact us within 24 hours with photographic evidence.

5. Returns and Refunds

• If you receive a damaged or incorrect product, please contact us within 24 hours of receipt to arrange a replacement or refund.

6. Gift Hampers and Custom Orders

• Custom hampers may require additional processing time.

• All personalized or custom orders are final and cannot be refunded unless faulty.

7. Intellectual Property

• All content, including images, text, and branding, is the property of The Wild Harvest Collective.

• You may not reproduce, distribute, or use our content without prior written consent.

8. Limitation of Liability

• We strive to provide high-quality products and services; however, we are not liable for:

• Delays due to third-party couriers.

• Allergic reactions to food items (allergen information is provided where possible).

• Losses or damages arising from the use of our website or products beyond the purchase price.

9. Privacy Policy

• We respect your privacy and collect only the necessary information to process orders.

• Personal information will not be shared with third parties except as required by law.

10. Changes to Terms

• We reserve the right to update these Terms of Service at any time. Changes will be posted on our website, and continued use constitutes acceptance of the revised terms.

11. Contact Us

For questions or concerns regarding these terms, please contact us at:

The Wild Harvest Collective

thewildharvestcollective@gmail.com